Bay Navigator  |  User Information

Bay Navigator

User Information

undefined Click here to view the Bay Navigator website USER GUIDE

Website instruction videos:


 This website is optimised to perform with most modern browsers:

How to install the Bay Navigator icon on Medtech:  

  • New functionality has been added to Bay Navigator to make it easier for medtech users to access the Bay Navigator website.
  • The instructions which will add an icon to the medtech toolbar to launch the Bay Navigator website are below.
  • This icon will make it much easier to access Bay Navigator and with the log on no longer required for access makes using Bay Navigator much easier.
  • We are approaching other PMS vendors to ask if they will produce a similar solution.


Click here for Installation Notes

Using CHIP & Eclair:

In order to access Éclair results please now utilise CHIP (the Clinical Health Information Portal), which logs directly into Éclair on your behalf.

Each GP needs to complete the Access Agreement.

If you do not have an Éclair/CHIP password please complete the Access Agreement and email to or post to:

GP CHIP/Éclair Primary Access
Information Management Department
Tauranga Hospital
Cameron Road, Private Bag 12024

Each clinician is required to complete an agreement and will be issued with an individual login/password, which should not be shared with others. Note all access activity is logged and you should be able to account for it if requested.

Find IP Address:


CHIP is also now available directly from your patient management system (Medtech, My Practice and Profile). This means that users with a BPAC account no longer need to enter a user name or password. When the CHIP link is clicked you will be taken straight to the electronic record of the patient that you currently have open in your PMS.

If you have any issues accessing CHIP or Éclair, please contact:

Trouble Shooting:

If you are unable to use one of the modern browsers such as FirefoxSafari or Google Chrome you may experience your desktop defaulting to the mobile platform view as below:-


By clicking Ctrl + F5 at the same time you will remove your browser history and this could rectify the problem but you may also want to check your screen resolution is set to 'high' (right click your mouse when you are out of a programme and click onto 'Resolution').  For more info click here. 




       If you are experiencing problems with the site, please 
       contact the Bay Navigator Team for assistance:

Last updated : Tuesday, July 10, 2018
Next review date : Wednesday, July 10,2019

Disclaimer: This site is intended to be flexible and frequently updated. While every effort has been made to ensure accuracy, all information should be verified.