Bay Navigator  |  Contact Us

Bay Navigator

Contact Us

undefined For all enquiries please contact - and they will be forwarded to the most appropriate member of the team.


Bay Navigator work is directed by the Bay of Plenty Alliance Leadership Team (BOPALT). The Bay Navigator Team meet on a weekly basis to discuss and prioritise projects and progress. A core group of BOPDHB employees support Bay Navigator from a clinical and technical perspective.

Meet the Team

The Bay Navigator Team is made up of several people from different areas within the DHB:


Joe Bourne - Clinical Director of Innovation and Improvement and General Practitioner at Nga Kakano Foundation

I have recently been appointed to the role of Clinical Director of Innovation and Improvement. I am a general practitioner (GP) from the UK and first came to work in New Zealand in 2003. Having stayed for 18-months on that occasion I returned more permanently to New Zealand in 2007.

Since 2007, I have worked as a GP for Nga Kakano Foundation, a Māori organisation based in Te Puke, which operates a general practice as well as providing a number of other services such as Tamariki Ora, Aukati, Asthma and Mental Health programmes. In 2011, I joined the DHB as General Practice Liaison for three days a week while continuing to work in general practice for the remaining two days. While I continue to enjoy providing patient care I am interested in how the wider health system works, and the General Practice Liaison role gave me an opportunity to better understand that system, and on occasion have the opportunity to make some improvements.


Dr Dan Jackson - General Practice Liaison and General Practitioner at Tauranga Moana City Clinic

I've been working at Tauranga Moana City Clinic with my partner Jennie for the last year after moving up from Rotorua. We both qualified in the UK in 2014 and decided to move to New Zealand for a year for a taste of life outside the NHS. Predictably, we were applying for residency within six months and haven't looked back since.

I'm looking forward to meeting more of my colleagues throughout the Bay as I settle into my new role - please do get in touch.


Dr Alison James - General Practice Liaison and General Practitioner at Bethlehem Medical Centre

My name is Dr Alison James. I have worked with the great team at Bethlehem Medical Centre as a GP for the past 11 years. I am originally from England having qualified from St Mary's Medical School in London and completed my GP Registrar training in Cornwall, UK.  I made the wise decision to move to New Zealand in 1998 and have never looked back!

I am really enthusiastic about my role in GP Liaison and will be responsible for Women’s, Child and Family Services and Mental Health Services. I hope to facilitate productive communication between primary and secondary care and look forward to seeking out opportunities to innovate and improve! 


Dr Chris Tofield - General Practice Liaison and Locum at Otumoetai Doctors

I’m Chris and I am one of the three GP Liaisons/Clinical Advisors. I cover the areas of Medicine and ED. I am currently working as a locum at Otumoetai Doctors and prior to this Cameron Medical Clinic in Greerton. I previously gained GP experience in various rural, urban and Maori practices around the middle North Island. I also have experience in clinical research, online research analysis and consultancy (you might have heard of Research Review), and have managed to publish a research paper or two.  

It is fascinating to read about new ideas or changes that have been implemented in other healthcare systems around the world. I believe we can learn a lot by looking around us and seeing what has and has not worked out for others in the health arena, with the ultimate goal of making limited financial ends meet with great healthcare. I’m excited to be part of the continual improvement process at the primary care/secondary care interface of our DHB, and am looking forward to meeting you all.


Trevor Richardson - Decision Support & Service Improvement Manager

I have been with BOPDHB since January 2002 and have a Bachelor of Business Studies, with a major in Finance. My background is in farming where if you want something done you usually find a way to achieve it. There are a lot of very capable and passionate people in our organisation. Those close to where the work is done know best the opportunities for reducing waste and risk in our system.

Where the SIU team can add value is by helping to make the big system better when it seems the system is too big to change. Also in linking to other initiatives to reduce rework and find synergies. I am very keen that the SIU is able to show we have made a difference. I am enjoying seeing clinicians and other DHB staff getting involved in improvement initiatives and it does feel like we have a growing positive culture when it comes to improvement work. 


Fiona Burns - Programme Manager, Service Improvement Unit

I have a background in nursing with a Bachelor’s degree in Social Sciences focusing on education and sociology. I also have a Master’s degree in Nursing focusing on healthcare ethics and delivery of care in the acute environment. All of the roles that I have had with the BOPDHB have involved change and improvement – Clinical Nurse Manager, Duty Manager, Hospital Co-ordinator and Infection Control. It is great to now have the opportunity to focus on improvement through specific projects.

I joined the SIU initially focussing on the Releasing-Time-to-Care programme and then became involved with Project Waka. I am now working with the Information Management team on information sharing projects, the Mental Health Service on Productive Ward and the Reducing Falls group. My main role is to support staff involved in these projects ensuring good project methodology and application of the Model for Improvement.


Jen Boryer - Programme Manager, Service Improvement Unit

I’m the newbie in the team joining the SIU in September 2014 from Wellington where I worked as Kenepuru, Kapiti and Community Operations Manager for Capital & Coast DHB. I was responsible for services including Community Health (District Nursing and short-term home-based support services), Allied Health, Accident and Medical Clinic (primary care), Disability Needs Assessment and Co-ordination Services (under 65s), Older Persons inpatients, Surgical inpatients, Specialist Rehabilitation inpatients and Endocrine services.

My beginnings in health were as a physiotherapist, so my heart is always in Allied Health. I am passionate about bringing the patient into everything we do to make sure that what we do is better for them - that is what we are here to do. I am also keen to make sure meeting our patients’ expectations is as easy as possible for staff – making it easy to do the “right thing”. I am a bit of a data geek (sad but true) and enjoy using information to best show the difference we are making.

 Helen De Vere

Helen De Vere - Programme Manager, Service Improvement Unit

My name is Helen De Vere and I hold a Masters in Healthcare Leadership and Management, a Graduate Diploma in Information Systems and a Batcher of Arts. I joined the SIU (Service Improvement Unit) team in the Bay of Plenty in June 2018 after a one-year stint as a management consultant, working specifically in healthcare improvement looking at acute flow and theatre productivity. My current portfolio covers off the inpatient wards (medicine and surgery) and the peri-operative department.

I previously worked in the UK for the National Health Service (NHS) for over 13 years. I started my career there in operational management but felt myself drawn to working on more system level projects looking at service redesign and improvement. My last role in the UK before moving back to New Zealand was leading improvement work in the Midlands and East region for NHS Improvement. I love the challenges and rewards that working in healthcare provides. There is no other field where you can make such a difference in the lives of other people. I am particularly passionate about supporting frontline teams to solve complex problems. By listening, facilitating and bringing a different perspective, I hope that I can play my part in improving the health and wellbeing of the community here in the Bay of Plenty.


Sarah Davey - Programme Manager, Integrated Healthcare, Planning and Funding

I am a member of both Planning and Funding and the SIU. My role is to oversee implementation of our BOP Integrated Healthcare Strategy. Having this dual role brings the work of our teams closer together and more joined up across the health system and wider community. Integrated healthcare is about working together to make the health system easier to use and easier to run. One of the ways we are doing this is by supporting people, wherever they work, whether this is in general practice or with an NGO provider, to get involved in quality improvement.

I have a diverse background, having started my working life as a commercial and property lawyer. I have a long connection with Tauranga Hospital through my family of clinicians and there was always a strong pull to healthcare. I have worked in senior management and governance roles, both locally and nationally, with community organisations supporting people with disabilities into employment, vocational training and community participation. This experience showed me how very difficult our system can be for some of our most disadvantaged. I joined the DHB as a Portfolio Manager for Health of Older People, learning the ropes from lots of very clever people. My current role involves working across the hospital and the community, including other government agencies, connecting people up and sharing knowledge with influence systematic changes that promote good health.


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Last updated : Friday, April 05, 2019
Next review date : Saturday, April 04,2020

Disclaimer: This site is intended to be flexible and frequently updated. While every effort has been made to ensure accuracy, all information should be verified.