Friday May 19, 2017
Professional, compassionate care.
As part of my commitment to shadowing our teams, I was delighted last week to observe the ED administration team in action and to get an understanding of the roles they perform. What I observed had a profound effect on me.
I spent most of my time with Emma Dillon, and I was incredibly impressed, especially with the huge amount of multi-tasking she did. That day she was on the front desk, sitting alongside the triage nurse. It was fascinating to see the huge range of people coming up for assistance in such a short period of time and how Emma worked seamlessly with the triage nurse. The silent decision making, about who was doing what, between the two of them was very impressive.