Acute Medicine  |  Referrals & Advice

Acute Medicine

Referrals & Advice

Link to:- GP access to services for patients with selected acute medical conditions (WBOP PHO Acute Demand Services)

Primary Care / GP telephone "hotline":

The DHB recognises that primary care clinicians need to be able to access the hospital switchboard quickly. Calls to the following numbers will be prioritised.

Eastern Bay of Plenty - 07 306 0777
Western Bay of Plenty - 07 579 8044

The BOPDHB has unified its switchboard system across Whakatane and Tauranga Hospitals and so please specify which hospital you are trying to contact when you call.

 Ordinarily referrals from General Practice should go to the appropriate specialty. If a patient needs to be referred to the ED team, contact the Duty ED SMO via the Hospital switchboard. 

Tauranga Assessment Planning Unit:

The Assessment Planning Unit (APU) is designed to take direct referrals from GP's for patients who are well enough to be cared for in a ward based environment (not requiring stabilisation in the ED).  Patients referred to hospital should present to ED reception where they will be triaged to the APU if clinically appropriate.

Referrals from General Practice should be made directly to the appropriate on-call specialist team, giving direct access to specialist care. The appropriate specialist team can be found below.


BoPDHB Referral Receipt Centre:

Referrals to Tauranga and Whakatane Hospitals are accepted through the bestpractise e-referral system, by faxing (07) 578 9571 or by post:

Referral Receipt Centre
Private bag 12024
Tauranga, 3142 

If you have any issues or concerns with a referral contact the referral centre on 0800 333 477.

Last updated : Wednesday, February 28, 2018
Next review date : Thursday, February 28,2019

Disclaimer: This site is intended to be flexible and frequently updated. While every effort has been made to ensure accuracy, all information should be verified.