Mental Health  |  Referrals & Advice




Mental Health

Referrals & Advice

Psychiatric Acute Community Team (PACT):

Acute/urgent referrals should be made by telephoning the triage coordinator on 07 577 6452, 0800 800 508 or Fax 571 8647


Bay of Plenty Addiction Service (formerly CADS):

The Bay of Plenty Addiction Service is a specialist regional service working with adult (18+) clients with moderate to severe alcohol and other drug problems.  

They offer specialist services such as detox and Opioid Substitution (Methadone) Treatment,and work with a multi-disciplinary team approach.  The team includes psychiatrists, psychologists, nurses, social workers, counsellors and addiction clinicians. 

They are hospital-based service. The team in the Western Bay is based on the first floor of Kowhai House on the Tauranga Hospital campus. The team in the Eastern Bay is co-located with the Community Mental Health Team at Level 2 Commerce Plaza, 52 Commerce Street, Whakatane.

Satellite clinics are held in Katikati, Mt Maunganui, Te Puke, Whakatane and Kawerau.


How to make referrals:

Western Bay of Plenty
Referrals to Bay of Plenty Addiction Service should be sent via the Referral Centre
For urgent advice phone: (07) 579 8391


Eastern Bay of Plenty
Referrals should be sent directly to :
Bay of Plenty Addiction Service, PO Box 241, Whakatane 3158.
Fax: (07) 308 9675
For urgent advice phone: (07) 306 0154

Alcohol Problems Hanmer Clinic
Abstinence Based Programme - can self-refer - counsellors - 8/52 intensive programme and is free.

SORTED - Youth Alcohol and Drugs Service
Youth Alcohol and Drugs Service (SORTED)
Phone: 07 577 5052
Email: sorted@bopdhb.govt.nz

 

WBOPPHO Mental Health Referrals

Other useful links and contacts:

MOH Depression Free Helpline - Telephone: 0800 111 757

Bay of Plenty Therapy Foundation 

 

Eating Disorder Assessment and Referral Pathways

 

Hospital Referral Critieria:

Clinical Context

Time

Tauranga Hospital

Whakatane Hospital

Urgent referral of a patient the GP believes needs admitting

In Hours

Child & Youth: (07) 579 8380

Adult: (07) 579 8329

Older Person: (07) 579 8335

Child & Youth: (07) 308 8803

Adult: (07) 306 0154

Older Person: (07)  306 0154

Out of hours

0800 800 508 or (07) 579 6452

0800 774 545 or (07) 306 0154

Urgent advice that may assist in avoiding an acute admission

In Hours

Child & Youth: (07) 579 8380

Adult: (07) 579 8329

Older Person: (07) 579 8335

Child & Youth: (07) 308 8803

Adult: (07) 306 0154

Older Person: (07)  306 0154

Out of hours

0800 800 508 or (07) 579 6452

0800 774 545 or (07) 306 0154

Urgent advice regarding a patient already known to a department

In Hours

Child & Youth: (07) 579 8380

Adult: (07) 579 8329

Older Person: (07) 579 8335

Child & Youth: (07) 308 8803

Adult: (07) 306 0154

Older Person: (07)  306 0154

Out of hours

0800 800 508 or (07) 579 6452

0800 774 545 or (07) 306 0154

Non-urgent referral for an appointment

N/A

Child & Youth: (07) 579 8380

Adult: (07) 579 8329

Older Person: (07) 579 8335

Child & Youth: (07) 308 8803

Adult: (07) 306 0154

Older Person: (07)  306 0154

Referral to an "urgent" OPA i.e. within one week

In Hours

Child & Youth: (07) 579 8380

Adult: (07) 579 8329

Older Person: (07) 579 8335

Child & Youth: (07) 308 8803

Adult: (07) 306 0154

Older Person: (07)  306 0154

Out of Hours

0800 800 508 or (07) 579 6452

0800 774 545 or (07) 306 0154

Non-urgent telephone advice regarding any patient

N/A

Child & Youth: (07) 579 8380

Adult: (07) 579 8329

Older Person: (07) 579 8335

Child & Youth: (07) 308 8803

Adult: (07) 306 0154

Older Person: (07)  306 0154

Non-urgent written advice regarding any patient

N/A

Child & Youth:

(07) 579 8380

Adult:              

(07) 579 8329

Older Person: (07) 579 8335

Child & Youth:

(07) 308 8803

Adult:              

(07) 306 0154

Older Person: (07)  306 0154

Non-urgent written advice patient known to department

N/A

Child & Youth: (07) 579 8380

Adult: (07) 579 8329

Older Person: (07) 579 8335

Child & Youth: (07) 308 8803

Adult: (07) 306 0154

Older Person: (07)  306 0154

Non-urgent telephone advice pt. known to department

N/A

Child & Youth: (07) 579 8380

Adult: (07) 579 8329

Older Person: (07) 579 8335

Child & Youth: (07) 308 8803

Adult: (07) 306 0154

Older Person: (07)  306 0154

 

What services do they offer?

  • Alcohol and other drug advice, assessment and treatment.
  • One-to-one alcohol and other drug counselling.
  • Detoxification from alcohol and/or drugs.
  • Referral to residential programmes.
  • Opioid Substitution Treatment (e.g. methadone).
  • Information/education on alcohol and drug misuse.
  • Group programmes.


Is there a cost involved?

The service is free is it is a part of the Bay of Plenty District Health Board's range of health services.


How to access this service?

  • Referrals to the service come from a variety of sources including General Practitioners
  • The Hospital
  • The wider community
  • Self-referral - people can self refer by walking into the department at the addresses above but if possible should be encouraged to telephone first



How to contact Bay of Plenty Addiction Service:

Monday to Friday - 8.30am to 4.30pm
The office is closed on public holidays and at weekend.

Western Bay of Plenty
Phone: 07 579 8391                Fax:  07 571 8095

Eastern Bay of Plenty
Phone (07) 306 0154              Fax    (07) 308 9675


Other useful contacts - for those under 18 years with drug and alcohol issues contact:

Child & Adolescent Mental Health Services - 07 579 8380

The following Mental Health departments/services can be accessed directly via eReferral.

DHB:

  • CADS (Community Alcohol and Drugs)
  • CAMHS (Child and Adolescent Mental Health Services)
  • Community Mental Health (Voyagers)
  • Maternal Mental Health
  • Memory Service
  • Mental Health Elderly


WBOPPHO services:

  • Extended Consult – Additional Resources
  • Extended Consult – Beating the Blues
  • Extended Consult – Medication Review
  • Group – Chillax – anxiety management course for youth
  • Group – Fearless Programme (Anxiety)
  • Group – Positive Empowerment Programme
  • Group – Post-Natal Psycho-Education (Depression)
  • Individual Counselling
  • Individual Counselling – Brief Interventions

 

 



Last updated : Tuesday, October 17, 2017
Next review date : Wednesday, October 17,2018


Disclaimer: This site is intended to be flexible and frequently updated. While every effort has been made to ensure accuracy, all information should be verified.